Refund Policy

1. Overview

At InstaFix, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for services booked through our platform.

2. Eligibility for Refund

• Service not delivered as promised
• Incorrect or failed repair
• Technician unable to complete the repair
• Duplicate or accidental payment

3. Non-Refundable Situations

• Device issues unrelated to repair service
• Pre-existing damage discovered during repair
• Customer refusal after technician visit
• Software issues after customer misuse
• Parts damaged after repair due to external factors

4. Cancellation Policy

Customers can cancel bookings before technician dispatch for a full refund. If cancellation occurs after technician assignment or travel, a service fee may be deducted.

5. Partial Refunds

Partial refunds may be issued in cases where:

• Only part of the service was completed
• Replacement parts were used but issue persists
• Customer requests service termination midway

6. Inspection & Approval

All refund requests are subject to inspection by our technical team. We may verify service logs, technician reports, and device condition before approving refunds.

7. Refund Process

Once approved, refunds will be processed using the original payment method. The timeline for refund processing is typically:

• UPI / Wallets: 2–5 business days
• Bank Transfer: 5–7 business days
• Card Payments: 5–10 business days

8. Warranty-Based Refunds

If a repaired part fails within the warranty period, InstaFix may offer:

• Free re-service
• Replacement of part
• Partial or full refund (based on case)

9. Customer Responsibilities

Customers must provide accurate issue descriptions and allow proper inspection. Misrepresentation of issues may lead to rejection of refund requests.

10. Fraud Prevention

InstaFix reserves the right to deny refund requests in cases of fraudulent claims, misuse of services, or repeated refund abuse.

11. Policy Updates

This Refund Policy may be updated periodically. Continued use of InstaFix services implies acceptance of the updated terms.

12. Contact Support

For refund-related queries, please contact InstaFix support through our official website. Our team will assist you promptly.